Terms & Conditions
Here's the small print...
TERMS AND CONDITIONS OF SALE OF www.HouseofHobbies.co.uk
Definitions:
· "Buyer" means the individual or organisation who buys or agrees to buy the Goods and/or Services from the Supplier;
· "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
· "Contract" means the contract between the Supplier and the Buyer for the sale and purchase of Goods and/or Services incorporating these Terms and Conditions;
· "Goods" means the articles that the Buyer agrees to buy from the Supplier;
· "Services" means the services that the Buyer agrees to buy from the Supplier;
· "Supplier" means House of Hobbies of Unit F Platts Lane Industrial Estate, Burscough, Lancashire L40 7TP, that owns and operates www.HouseofHobbies.co.uk;
· "Terms and Conditions" means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Supplier;
· "Website" means www.HouseofHobbies.co.uk.
CONDITIONS
· Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
· These Terms and Conditions shall apply to all contracts for the sale of Goods and/or Services by the Supplier to the Buyer and shall prevail over any other documentation or communication from the Buyer.
· Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
· Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.
· Any special conditions applying to the provision of the Services are set out in the Schedule to this agreement.
· Any complaints should be addressed to the Supplier's address stated in clause 1.6.
ORDERING
· All orders for Goods and/or Services shall be deemed to be an offer by the Buyer to purchase Goods and/or Services pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason.
· Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 28 days.
PRICE AND PAYMENT
· The price of the Goods and/or Services shall be that stipulated on the Website. The price is inclusive of VAT. Where applicable, the price excludes delivery charges.
· The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.
· After the order is received the Supplier shall confirm by email the details, description and price for the Goods and/or Services together with information on the right to cancel if the Buyer is a Consumer.
· Payment of the price plus VAT and delivery charges, if applicable, must be made prior to dispatch of goods.
· Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount owing will be treated as overdue and the Supplier will be entitled immediately to cease or suspend the provision of any Service or further deliveries of Goods until payment has been received.
· Where applicable, the Supplier shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 10% per annum above the base rate of the Bank of England. from time to time in force.
RIGHTS OF SUPPLIER
· The Supplier reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Supplier shall make every effort to ensure prices are correct at the point at which the Buyer places an order.
· The Supplier reserves the right to withdraw any Goods and/or Services from the Website at any time.
· The Supplier shall not be liable to anyone for withdrawing any Goods and/or Services from the Website or for refusing to process an order.
AGE OF CONSENT
· Where Goods and/or Services may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods and/or Services.
· If the Supplier discovers that the Buyer is not legally entitled to order certain Goods and/or Services, the Supplier shall be entitled to cancel the order immediately, without notice.
DELIVERY
· Goods supplied within the UK will normally be dispatched within 2 to 3 working days of acceptance of order. If an item is marked as 'Available' this will typically dispatch within 7-14 days as we call in from supply stock
· Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
· The Supplier shall use its reasonable endeavors to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
· Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
· Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.
· Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.
CANCELLATION AND RETURN
· The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days. The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.
· The Buyer shall inspect the Goods immediately upon receipt and shall notify the Supplier by email within 2 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
· Where a claim of defect or damage is made the Supplier shall be responsible for the recovery of the Goods from the Buyer within 28 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) if the Goods are in fact defective.
· If you are a consumer you have the right, in addition to your other rights, to cancel the Contract for Goods and receive a refund by informing the Supplier by email within 7 working days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.
· In the event of cancellation, the Supplier shall be responsible for the recovery of the Goods from the Buyer and the Supplier shall inform the Buyer within 28 days of cancellation of the date when the Supplier will collect the Goods. The Buyer will be under a duty to take care of the Goods until they have been recovered. The Buyer will receive a refund of all monies paid for the Goods (minus delivery charges, if any and a £5.00 or 5%, whichever is greater, administration fee to cover costs of the supplier).
· Goods to be returned must clearly show the order number obtained from the Supplier on the package.
· Where returned Goods are found to be damaged in any way (including minor cosmetic wear) due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.
Pre Orders
When a product is marked as a Pre order this means the item has not yet been released and any orders placed as such will be fulfilled when the final item in the order becomes available. Often is the case that items get delayed and dates will be moved accordingly. We get very little information about any delays so will generally move all unreleased products by the end of a given month to the last day of the following month and then repeat this process until the item finally arrives.
We take payment in full for all pre orders as we don’t hold any payment details in our system and this way we ensure that you get your product promptly rather than having to chase customers each week.
If you place a pre order with House of Hobbies then you are accepting that you want to purchase that product when it becomes available and in doing so acknowledge that if at any time you wish to cancel the order a refund will be provided as store credit unless there have been significant delays of over 60 days later than initial suggested date in which case we will refund to your original payment method on request. Extenuating circumstances may be taken into consideration for refund and if you do not want store credit then please get in touch directly to see if we can help, this is entirely at our discretion.
Available/Special Order Items
These orders are generally for items not physically in stock and as such are treated as bespoke orders that we purchase upon request from the customer. In the instance of any cancellation of such an order a refund will only be given as store credit due to us having to purchase the cancelled item. If the item ordered is no longer available from the relevant supplier then a full refund to the original payment method will be provided.
Back Orders
A back order can be placed for an item that is currently unavailable form our suppliers. These products usually arrive within 2-3 months, hover this is not guaranteed and, in some circumstances, may be longer. We will not have information available on each product sold this way, so the onus is on the customer to keep themselves aware of print runs and any delays.
Any orders that contain a back order WILL NOT be dispatched until all items in the order have arrived. If you require your in-stock items before the back order arrives then please place them as a separate order. If you choose to wait and have all items shipped together, your in stock items will be reserved and kept to one side to fulfil your order. These items may then show out of stock on our website but this will take into account your order.
LIMITATION OF LIABILITY
· Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Supplier the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and/or Services and the Supplier shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
· Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury resulting from the negligence of the Supplier or that of the Supplier’s agents or employees.
WAIVER
· No waiver by the Supplier (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
FORCE MAJEURE
· The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Supplier shall be entitled to a reasonable extension of its obligations.
SEVERANCE
· If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
CHANGES TO TERMS AND CONDITIONS
· The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
GOVERNING LAW AND JURISDICTION
· These Terms and Conditions shall be governed by and construed in accordance with the law of England & Wales and the parties hereby submit to the exclusive jurisdiction of the English & Welsh courts.
MEMBERSHIP PROGRAMME
We want to say a HUGE thank you to all our customers that show us loyalty throughout the years by rewarding you for doing so.
Join the House of Hobbies Membership Loyalty Programme and receive lots of benefits for sticking with us. From quarterly rebates on spend to constant discounts and FREE shipping.
Each tier in the programme is automatically activated once the required point are met and will last for a full calendar year or until you progress to the next level.
Each pound spent equals 1 point but it’s not all just about spending…
…we also believe in rewarding customers for taking their time to help us grow so we offer bonus points when you do nice things for us too! You will receive:
25 points for leaving us a Trustpilot or Google review (25 point for each platform -redeemable once)
10 points for each follow on social media (Facebook, Instagram & Twitter)
5 points each time you tag us on social media when you receive a parcel or on your games night.
5 points for writing a review on any of our products (these do not need to be ‘war and peace’ but should be more informative than “it was really good”)
25 points for subscribing to our newsletter
If you have qualified for any of the above please send us an email at www.HouseofHobbies.co.uk showing us what you have done and we will get the reward applied.