Delivery & Returns
DELIVERY
Goods supplied within the UK will normally be dispatched within 2 to 3 working days of acceptance of order. If an item is marked as 'Available' rather than 'In Stock' this means we call the item in from supply and dispatch can be 7-14 days but typically sooner.
Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
The Supplier shall use its reasonable endeavors to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.
Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.
WORLDWIDE POSTAGE
For all orders outside the UK, postage will be charged at a flat rate shown at checkout. We use FedEx International for all orders and tracking is given from end to end. For particularly large or heavy orders we reserve the right to amend the shipping cost and will notify customers of any extra charges. Cancellation of the order will be refunded in full if the shipping fee cannot be agreed.
Typical example of fees for popular destinations are
Mainland Europe £17.50
USA & Canada £25.00
Australia & New Zealand £40.00
CUSTOMS CHARGES
Non-UK customers are responsible for any duty or import taxes charged by the Customs in their respective country.
CANCELLATION AND RETURN
The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days. The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Supplier by email within 2 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
Where a claim of defect or damage is made the Supplier shall be responsible for the recovery of the Goods from the Buyer within 28 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) if the Goods are in fact defective.
If you are a consumer you have the right, in addition to your other rights, to cancel the Contract for Goods and receive a refund by informing the Supplier by email within 7 working days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.
In the event of cancellation, the Supplier shall be responsible for the recovery of the Goods from the Buyer and the Supplier shall inform the Buyer within 28 days of cancellation of the date when the Supplier will collect the Goods. The Buyer will be under a duty to take care of the Goods until they have been recovered. The Buyer will receive a refund of all monies paid for the Goods (minus delivery charges, if any, and a £5.00 or 5% of the product price, whichever is greater, to cover administration fees and costs incurred by the supplier).
Goods to be returned must clearly show the order number obtained from the Supplier on the package.
Where returned Goods are found to be damaged in any way (including minor cosmetic wear) due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.
PRE ORDERS
When a product is marked as a Pre order this means the item has not yet been released and any orders placed as such will be fulfilled when the final item in the order becomes available. Often is the case that items get delayed and dates will be moved accordingly. We get very little information about any delays so will generally move all unreleased products by the end of a given month to the last day of the following month and then repeat this process until the item finally arrives.
We take payment in full for all pre orders as we don’t hold any payment details in our system and this way we ensure that you get your product promptly rather than having to chase customers each week.
If you place a pre order with House of Hobbies then you are accepting that you want to purchase that product when it becomes available and in doing so acknowledge that if at any time you wish to cancel the order a refund will be provided as store credit unless there have been significant delays of over 60 days later than initial suggested date in which case we will refund to your original payment method on request. Extenuating circumstances may be taken into consideration for refund and if you do not want store credit then please get in touch directly to see if we can help, this is entirely at our discretion.
'AVAILABLE' ITEMS
These orders are generally for items not physically in stock and as such are treated as bespoke orders that we purchase upon request from the customer. In the instance of any cancellation of such an order a refund will only be given as store credit due to us having to purchase the cancelled item. If the item ordered is no longer available from the relevant supplier then a full refund to the original payment method will be provided.
BACK ORDERS
A back order can be placed for an item that is currently unavailable from our suppliers. These products usually arrive within 2-3 months, however this is not guaranteed and, in some circumstances, may be longer. We will not have information available on each product sold this way, so the onus is on the customer to keep themselves aware of print runs and any delays.
Any orders that contain a back order WILL NOT be dispatched until all items in the order have arrived. If you require your in-stock items before the back order arrives then please place them as a separate order. If you choose to wait and have all items shipped together, your in stock items will be reserved and kept to one side to fulfil your order. These items may then show out of stock on our website but this will take into account your order.